Administrator- North & East Integrated Transfer Of Care Hub (iToCH)
Job summary
We have a very rare opportunity to join our North and East Integrated Transfer of care Hub (iToCH) as one of our administrators to support the hub with processing all the referrals coming into the North and East community service. This role will be based in Carew House to work alongside the neighbourhood iToCH.
The Administrator will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintainingaccurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of ourlocal point of access team.
This is a full time position covering the hours of 8am to 8pm 7 days/week, including bank holiday along with the other administrator within the team.
Main duties of the job
The role of the Admin Support Worker is to work with prioritisers who are Nurses, Social Workers, Therapists and other members of staff employed within the multi-professional team, processing and managing the flow of patient referrals through the Transfer of care hub and local point of access.
The Admin Support Worker will monitor the referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi professional team.
The Admin Support Worker will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Date posted
02 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
201-25-331
Job locations
Carew House
Bodmin
PL31 2QN
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Qualifications
Essential
- NVQ 3 Administration or equivalent
- Experience of working within a community setting
- Good standard of education including GCSE English & Maths or equivalent
Experiece, skills and aptitude
Essential
- Ability to prioritise own workload and work unsupervised with accuracy and attention to detail.
- Previous experience in a healthcare office environment
- Computer literate with a excellent working knowledge of Microsoft Office, Excel and Powerpoint
- Ability to work calmly under pressure, on own initiative without supervision
Qualifications
Essential
- NVQ 3 Administration or equivalent
- Experience of working within a community setting
- Good standard of education including GCSE English & Maths or equivalent
Experiece, skills and aptitude
Essential
- Ability to prioritise own workload and work unsupervised with accuracy and attention to detail.
- Previous experience in a healthcare office environment
- Computer literate with a excellent working knowledge of Microsoft Office, Excel and Powerpoint
- Ability to work calmly under pressure, on own initiative without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Carew House
Bodmin
PL31 2QN
Employer's website
https://www.cornwallft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Carew House
Bodmin
PL31 2QN
Employer's website
https://www.cornwallft.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Head of patient flow N&E
Emily Fullwood
Date posted
02 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
201-25-331
Job locations
Carew House
Bodmin
PL31 2QN
Supporting documents
Please view the full job description on NHS Jobs for attached documents.
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