Community Support Worker, Assertive Outreach Team

Main area
Community Mental Health - Assertive Outreach Team
Band 3
Part time - 30 hours per week (Current postholder works Wed, Thur, Fri 9-5. This can be reviewed but Friday's need to be covered.)
Job ref
Glanville House
£22,816 - £24,336 per annum, pro rata
Salary period
26/09/2023 23:59

Job overview

The Assertive Outreach Team (AOT) in Bridgwater are inviting applications for a Community Support Worker to join our close knit multidisciplinary service.

This is a great opportunity for you to work in a growing Assertive Outreach Service in Somerset.

The team provides mental health support to individuals with complex, severe and enduring mental health difficulties in the Bridgwater area.

The Assertive Outreach Service focuses on supporting individuals who historically have struggled to engage with standard community mental health care and are at high risk of relapsing or admission into inpatient services.

Main duties of the job

You'll be working with individuals in the community within a shared caseload with the support of the rest of the team. You will also have a key role in supporting other members of the team in the development and delivery of mental health care in the community.

Provide support with daily living; “living ordinary lives” by agreeing a support action plan with service users. This plan is based on support identified by the care co-ordinator in the care plan.

The team are committed to a recovery approach and have the ability to be flexible to support each other. 

Access to own private transport and willing to transport patients as required.

Working for our organisation

Somerset NHS Foundation Trust endeavours to provide development opportunities for those looking to develop a career in the NHS, in both clinical and non-clinical roles.

We have six active and impactful colleague networks. These networks provide a safe space for colleagues to share their experiences and learn from one another, but also influence change across our trust:

As an organisation the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS Discounts.

Somerset is a rural community served by several Community Hospital sites in addition to Musgrove Park Hospital which is only a short walk from the centre of Taunton. Local to two Areas of Outstanding Natural Beauty, less than 1hr from celebrated secluded beaches of Devon and Dorset. With award-winning schools & rolling countryside it's no surprise that Somerset is the choice for those in search of the perfect work-life balance.

Detailed job description and main responsibilities

Work within the AOT ensuring that care co-ordinators are provided with updates for an allocated number of individual service users who include both in-patients and those taken on by the team. This will include attending and actively participating in training sessions, team/care plan review meetings and supervision as appropriate.


  • Supervisor/Line Manager
  • Service Users/Patients
  • Carers
  • Medical staff
  • AHP Colleagues
  • Inpatient Staff
  • CMHT Staff
  • Crisis Staff
  • Administrative Staff
  • Neighbourhood Teams
  • Voluntary and Community Service
  • Adult Social Care

Please view Job Description for full responsibilities.

Person specification

Qualifications and Training

Essential criteria
  • NVQ3 or equivalent Apprenticeship Standard or willing to undertake full training to achieve this standard

Knowledge and Experience

Essential criteria
  • Experience of working with people in a caring situation
  • Experience of working in a community setting
Desirable criteria
  • Previous experience in caring for people with a severe mental illness

Skills and Abilities

Essential criteria
  • A good team player
  • Good verbal communication skills
Desirable criteria
  • Good written communication skills


Essential criteria
  • A full current driving licence
  • Access to own private transport and willing to transport patinets as required

Equity, diversity, and inclusion is a priority for us. As a trust we welcome and encourage applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or personal circumstances. We do our best to ensure our recruitment process is accessible and inclusive. If you have a disability and require an adjustment at any point during the recruitment process, please let us know.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Further details / informal visits contact

Julie Rainforth
Job title
Team Manager
Telephone number
01278 720220
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