Therapy Services Administrator

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. The Priory purpose is to make a real and lasting difference for everyone we support through supporting our service users to ‘Live Your Life’. Our values are; - Striving for excellence - Putting people first - Being positive - Acting with integrity - Being supportive The Care Quality Commission rates our services as “good”. Priory Hospital Bristol and Bristol Park Clinic are two sites offering high-quality outpatient treatment for individuals looking to improve their mental and emotional wellbeing. The Care Quality Commission rates our services as “good”. Bristol Hospital (Stapleton, M32): Our Grade II listed hospital building is set in extensive grounds, just off the M32 and less than three miles from the centre of Bristol, with free on-site parking. We offer 77 beds over seven wards, providing a wide range of services, including Psychiatric Intensive Care (PICU), eating disorders, acute care, rehab and recovery. Our collaborative environment fosters opportunities to gain experience in various services. This is a role for a Therapy Services Administrator to be based at Bristol Priory Hospital. Our ideal candidate is someone who has experience of working in an administration role. We are looking for someone who is able to answer phone calls in a professional telephone manner, deal with customer queries, signpost and redirect questions. The post holder will: - Ensure the reception area is maintain to a clean, tidy and maintained to a professional standard. - Update patient details within Priory systems, ensuring accuracy of all data input. - Process specified invoices, investigating and resolving invoicing queries. - Proactively manage therapy costs, ensuring accurate rates and bill codes are utilised. Essential criteria - Strong Microsoft office skills - Excellent customer service skills Desirable criteria - Administrative experience