Bank Case Manager Band 8A - Mental Health Case Manager

Job summary

As a Case Manager in the SWPC care, the post holder will work as part of a dynamic team in delivering an effective service to ensure safe and effective care pathways are in place for service users of specialised health care settings within the NHS and Independent sectors. The post holder will be required to support clinical staff and managers across Devon, Plymouth and Cornwall and as appropriate across the South West region and out of area.

Working as part of the mental health team responsible for the provision of care for specialised mental health, the post holder will provide clinical support for a designated caseload to enable the ongoing therapeutic interventions of service users in specialised health care. The aim of this clinical support is to have oversight of robust access assessments, ensure that each service user is placed in the least restrictive setting with the appropriate level of supportive interventions to enable their eventual discharge into the community where this is a safe option or maintain their individual needs if they remain in a care setting.

The role will support the business in driving transformation as well as value for money in planning, commissioning and service delivery.

Main duties of the job

Key Working Relationships

Operate effectively in a flexible and demanding environment and proactively engage with key internal and external stakeholders.

Communicate and provide highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)

Deal with potentially aggressive/antagonistic situations as required.

Work and engage constructively with stakeholders on a range of business sensitive issues.

Nurture key relationships and maintain networks internally and externally.

Apply a structured change management approach and methodology in relation to change management.

Partnership and cross boundary working

Work across multiple providers within the NHS and Independent Sector to support delivery of successful outcomes for service users

Work with all other Regional case managers in the management of particularly complex cases such as personality disorder and those with learning disabilities as well as delayed discharges.

Work in collaboration with services within the South West Region to manage relationships with CCG commissioned providers that provide the referral and aftercare components of the pathway

Work in collaboration with local authorities, third sector and other statutory bodies (such as MAPPA, Police, HMPPS, MoJ and CJS) in the management of effective usage of the specialised mental health services.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

16 January 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£29.33 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

C9369-24-0038

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF


Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Knowledge and Skills

Essential

  • Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life licence, Ministry of Justice procedures and child protection legislation.
  • Extensive knowledge of one or more specialist areas, acquired through post graduate diploma or equivalent experience or training, plus further specialist knowledge or experience to masters level equivalent.
  • Such specialist areas will be:
  • Adult Secure - Mental Health / Learning Disability / ABI
  • Child and Adolescent Mental Health Services (CAMHS) including secure
  • Eating Disorders (Adults/CAMHS)
  • Deaf Services
  • Gender Services
  • Extensive knowledge and experience of risk assessment and risk management.
  • Development and maintenance of therapeutic alliance with service users and their families /cares.
  • High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources.
  • Case management skills, focussing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
  • Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
  • Ability to analyse complex facts and situations and develop a range of options.

Qualifications

Essential

  • Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Experience

Essential

  • Evidence of post qualifying and continuing professional development.
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Must have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Hold current accreditation with relevant professional body.

Knowledge and Skills

Essential

  • Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life licence, Ministry of Justice procedures and child protection legislation.
  • Extensive knowledge of one or more specialist areas, acquired through post graduate diploma or equivalent experience or training, plus further specialist knowledge or experience to masters level equivalent.
  • Such specialist areas will be:
  • Adult Secure - Mental Health / Learning Disability / ABI
  • Child and Adolescent Mental Health Services (CAMHS) including secure
  • Eating Disorders (Adults/CAMHS)
  • Deaf Services
  • Gender Services
  • Extensive knowledge and experience of risk assessment and risk management.
  • Development and maintenance of therapeutic alliance with service users and their families /cares.
  • High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources.
  • Case management skills, focussing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
  • Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
  • Ability to analyse complex facts and situations and develop a range of options.

Qualifications

Essential

  • Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Experience

Essential

  • Evidence of post qualifying and continuing professional development.
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Must have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Hold current accreditation with relevant professional body.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF


Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF


Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Depute Programme Director

Sarah Johnson

sjohnson2@nhs.net

07976964666

Date posted

16 January 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£29.33 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

C9369-24-0038

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF


Supporting documents

Please view the full job description on NHS Jobs for attached documents.

Supporting links (all open in new tabs)

Staff Networks

Mindful Employer

Visit Devon

NHS Employment Checks

Follow us on X

How to apply using NHS Jobs

A guide to DBS Checks

Privacy notice

Devon Partnership NHS Trust's privacy notice (opens in a new tab)

Apply Now