Band 3 Receptionist/Cashier Support - Callington Road Hospital

Main area
Receptionist/Support Cashier
Band 3
Permanent: Substantive
Full time - 37.5 hours per week (Monday to Friday)
Job ref
Callington Road Hospital
£22,816 - £24,336 Per Annum
Salary period
27/09/2023 23:59

Job overview

A great opportunity has arisen for an experienced receptionist to join our friendly team. Staffed between 09.00 - 17.00 Monday to Friday. The role will provide a central point of contact for our South Bristol sites as well as provision of FOH receptions duties. 

Main duties of the job

First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.

Meeting and greeting patients and visitors.

Advising clinicians when their patients have arrived.

Room bookings.

Making sure the clinic rooms have everything they need.

Signing for deliveries.

Reporting building defects.

Cashiering, including petty cash services, patient account administration and property safekeeping.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Receptionist will provide assistance as required depending on service need across three different receptions based at Petherton Resource Centre and Callington Road Hospital. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members and record withdrawals and deposits of patient monies.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training at each base will be provided in respect of the role. 

Person specification


Essential criteria
  • Excellent /Communications skills
Desirable criteria
  • Previous reception experience

IT Skills

Essential criteria
  • Good IT Skills - Competent
  • Microsoft Excel, Outlook , Internet & Word Processing


Essential criteria
  • Experience of general administrative systems and office procedures
Desirable criteria
  • Able to organise and prioritise own workload

Team Work

Essential criteria
  • Experience of working within a team

Flexible working

Essential criteria
  • Flexible working

We are proud to be fostering a diverse workforce that reflects our communities.  A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with ‘lived-experience’ of mental health conditions and people living with disabilities,– we are a ‘Disability Confident Employer’ offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. 

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Jacqueline Purcell
Job title
Area Site Coordinator - South Bristol
Email address
Telephone number
0117 472 8437
Additional information

Samuel Morgan -

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