Band 3 Clinical Service Administrator - Bristol

Main area
Mental health
Band 3
Permanent: Substantive
  • Full time
  • Job share
37.5 hours per week
Job ref
Riverside Inpatient Unit
£22,816 - £24,336 per annum
Salary period
Today at 23:59

Job overview

This post is a varied, exciting role and is key to the smooth running of the administration within the Riverside Inpatient unit.  There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will provide comprehensive administration and secretarial support to the multi-disciplinary teams including named medical staff, junior medical staff and other clinical staff.

Although there are two receptionists at the unit, duties may also involve meeting and greeting visitor on occasion, receiving initial enquiries and directing telephone calls.

Job-share will be considered.

The date of interview for this vacancy is 24th May

Main duties of the job

The post holder will be key in maintaining computer records on the NHS systems, taking formal minutes at meetings, completing reports and uploading confidential information to the in house patient record system, Rio.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.    

Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.

Working for our organisation

AWP places recovery and enablement at the heart of our service. Therefore we all demonstrate the recovery principles of: Hope, Partnership, Maximising opportunities every day, in all that we do.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.

Arrange meetings and appointments for members of the team including the scheduling of Consultant Clinic Appointments , meetings, Room Bookings.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include
sensitive information.

Person specification

Experience and knowledge

Essential criteria
  • Experience of working in a team
  • Experience of working in an office
  • Knowledge of office routines and procedures
Desirable criteria
  • Experience of working within a ward or inpatient setting
  • Experience of working in an office in a health care setting


Essential criteria
  • Excellent communication skills, both verbal and written
  • Ability to work under some pressure
  • Plan and prioritise own workload
  • A good understanding of Microsoft packages including Outlook and Word
Desirable criteria
  • A good understanding of Excel

We are proud to be fostering a diverse workforce that reflects our communities.  A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with ‘lived-experience’ of mental health conditions and people living with disabilities,– we are a ‘Disability Confident Employer’ offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. 

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Sue Comley
Job title
Clinical Service Lead Administrator
Email address
Telephone number
0117 3546350
Additional information

Donna Smith

Apply Now