Administrator - Band 3
Job summary
The Adult Speech and Language Therapy service provides assessment and treatment for people who have communication and /or swallowing difficulties due to a variety of conditions, for example Head and Neck Cancer, Stroke, Motor Neurone Disease.
The Adult Speech and Language Therapy service covers the whole of Gloucestershire. The administration team provides cover at both Gloucestershire Royal and Cheltenham General Hospital.
Main duties of the job
To provide, maintain and develop a comprehensive and efficient administrative service to the Adult Speech and Language Therapy (SLT) team in order to support all the functions required to ensure all service objectives are met.
The post holder will work closely with the Administration Lead and all members of SLT to ensure delivery of a high quality SLT service. This will require the deployment of efficient administrative, communication and interpersonal skills.
To liaise with other staff / disciplines within the Gloucestershire Integrated System, all Partner Agencies and Primary Care colleagues as required to ensure that the SLT office and its administrative support functions run efficiently at all times.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Date posted
17 May 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
327-23-479
Job locations
Speech and Language Therapy Department, Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application
Person Specification
Qualifications
Essential
- GCSE (Grade C/level 5 or above) in Mathematics and English
- RSA stage 3 word processing or equivalent or working towards
Desirable
- NVQ level 3/BTEC in administration or an appropriate equivalent qualification or experience
Length and/or nature of experience
Essential
- Experience of working with staff at all levels within an organisation
- Evidence off effective communication skills both written and oral
- Ability to promote the SLT service in a professional and effective mannerEssentialApplication form/Interview
- Previous experience in an administrative/business support role within a training or customer service sector environment EssentialApplication form/Interview
- Used to working in a pressurised environment
Professional/managerial/specialist knowledge
Essential
- Experience of working with computer systems, to include Microsoft Office i.e. Word, Excel, Outlook and publisher in a working environment
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
- Evidence of ability to make decisions within defined boundaries
- Evidence of ability to work as part of a team
- Evidence of ability to develop systems promote efficient and effective working within the administrative team
- Ability to promote an understanding of the meaning of confidentiality and the requirement for this to be maintained within the administrative team
- Ability to develop a working relationship with team managers individuals at senior levels
- Good oral and written communication skills. Excellent telephone manner/interpersonal skills and negotiation skills
- High standard of presentational ability and an eye for detail
Desirable
- Experience of setting up and maintaining administrative systems
Other Requirements
Essential
- The ability to move between sites
- Ability to deal with difficult patients/relatives/carers/staff in a sensitive and calm manner
Qualifications
Essential
- GCSE (Grade C/level 5 or above) in Mathematics and English
- RSA stage 3 word processing or equivalent or working towards
Desirable
- NVQ level 3/BTEC in administration or an appropriate equivalent qualification or experience
Length and/or nature of experience
Essential
- Experience of working with staff at all levels within an organisation
- Evidence off effective communication skills both written and oral
- Ability to promote the SLT service in a professional and effective mannerEssentialApplication form/Interview
- Previous experience in an administrative/business support role within a training or customer service sector environment EssentialApplication form/Interview
- Used to working in a pressurised environment
Professional/managerial/specialist knowledge
Essential
- Experience of working with computer systems, to include Microsoft Office i.e. Word, Excel, Outlook and publisher in a working environment
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
- Evidence of ability to make decisions within defined boundaries
- Evidence of ability to work as part of a team
- Evidence of ability to develop systems promote efficient and effective working within the administrative team
- Ability to promote an understanding of the meaning of confidentiality and the requirement for this to be maintained within the administrative team
- Ability to develop a working relationship with team managers individuals at senior levels
- Good oral and written communication skills. Excellent telephone manner/interpersonal skills and negotiation skills
- High standard of presentational ability and an eye for detail
Desirable
- Experience of setting up and maintaining administrative systems
Other Requirements
Essential
- The ability to move between sites
- Ability to deal with difficult patients/relatives/carers/staff in a sensitive and calm manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Speech and Language Therapy Department, Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Speech and Language Therapy Department, Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
For questions about the job, contact:
Administration Team Lead
Jo Aldridge
03004228105
Date posted
17 May 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
327-23-479
Job locations
Speech and Language Therapy Department, Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
Supporting documents
Please view the full job description on NHS Jobs for attached documents.
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