Business Support Administrator
Job summary
An exciting opportunity has arisen for an enthusiastic Business Support Administrator with a passion for working with offenders who are traditionally marginalised by both society and pre-existing health and social care services. The post holder will be working within the emerging Enhanced Reconnect (ER) service as part of a dynamic and supportive multi-disciplinary team, which sits within a wider Team Around the Individual (comprised of health and social care, probation, police, and third sector staff).
ER in the southwest covers Cornwall to Gloucestershire, and is dedicated to providing a psychology-led service by supporting individuals 6 months pre-release from prison, and up to 12 months post-release. ER aims to support the reintegration of individuals back into community, family, social, education, and work situations via a trauma-informed, formulation-driven, and person-centred approach.
At present, the funding for the service lasts until March 2025. We are one of four pilot sites being rolled out across England, with a view to expand geographically in line with the NHS Long Term Plan.
The team offers hybrid working which is flexible according to business need and is based in Exeter.
Main duties of the job
Working within the Enhanced Reconnect and Reconnect teams, the post holder will provide administrative support to the services which will include data entry, processing referrals, supporting clinicians, minute taking, diary management and procurement.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Date posted
18 May 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Pro Rata
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
C9369-23-0190
Job locations
National Probation Service
Barnfield Road
Exeter
EX1 1RD
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification in the supporting documents section for more information about this role.
Job responsibilities
Please refer to the attached Job Description and Person Specification in the supporting documents section for more information about this role.
Person Specification
Knowledge and Skills
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic database management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Desirable
- Ability to work independently and be self-motivated. A can do approach is essential as well as agility and flexibility as the new service emerges.
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English
Knowledge and Skills
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic database management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Desirable
- Ability to work independently and be self-motivated. A can do approach is essential as well as agility and flexibility as the new service emerges.
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English
Employer details
Employer name
Devon Partnership NHS Trust
Address
National Probation Service
Barnfield Road
Exeter
EX1 1RD
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Devon Partnership NHS Trust
Address
National Probation Service
Barnfield Road
Exeter
EX1 1RD
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Rachel Doherty
07837070362
Date posted
18 May 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Pro Rata
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
C9369-23-0190
Job locations
National Probation Service
Barnfield Road
Exeter
EX1 1RD
Supporting documents
Please view the full job description on NHS Jobs for attached documents.
Supporting links (all open in new tabs)
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